Operationalizing Unreasonable Hospitality: Building Systems That Care
Culture isn’t built by chance. It’s built by design, one intentional system at a time. In our last newsletter, we explored how the philosophy of unreasonable hospitality begins by elevating every employee and customer touchpoint. But touchpoints alone are just moments. To create lasting impact, those moments need to be part of something bigger: a system of care. As one of only a few certified coaches in Will Guidara’s Unreasonable Hospitality methodology, I help companies take this from concept to
May is Wildfire Awareness Month - Let’s Get Prepared, Together
Wildfire Awareness Month is here, and there’s no better time to take action. May marks the start of peak wildfire season in California — a critical window for communities, contractors, and builders to strengthen fire resilience through education, collaboration, and proactive planning. This month, we’re highlighting tools and trainings to support you and your clients in reducing wildfire risk: California Fire Safe Council Vendors List A curated list of wildfire resilience products and professionals is
Safety & Training Short: Trenching and Shoring - Access, Egress, and Crossings
Objective: To reinforce awareness about the technical requirements for trench access points and surface crossings.Access and Egress: A stairway, ladder, or ramp must be present in excavations that are four feet deep or more. Do not enter a trench without an established means of egress. Stairways, ladders, or ramps must be located within 25 feet of employees.Ladders must extend 3 feet above the excavation.Ladders must be a single piece of equipment. Do not lash multiple ladders together to meet height
Remodeling in a Fear Economy - 5 Top Takeaways by Alisa Hoffman, Design Set Match
While I don't claim to be an economist or political expert, I can tell you that the remodeling industry has entered what I'm calling a "Fear Economy." This term describes the current climate of uncertainty and reactive purchasing behavior we're witnessing in the home improvement sector. Since the recent presidential election, clients have been asking what we're doing about impending tariffs and how they should approach their home projects. Initially, the answer was straightforward: remodel now because
Get Ready for Our May Complimentary Workshop - Kickstart to Power BI
Get Ready for Our May Complimentary Workshop - Kickstart to Power BI We’re excited to offer live, instructor-led workshops designed to help you and your team get the most out of Microsoft’s most powerful tools. These hands-on sessions cover Excel, Power BI, Microsoft Forms, OneDrive, SharePoint, and more—providing the skills you need to work smarter and boost productivity. Upcoming Live Workshop: Kickstart to Power BIDate & Time: Friday, May 30 · 11am – 12pm PDTLearn more &
Safety & Training Short: Electrical Safety - Energized Electrical Work
Objective: To reinforce proper preparation procedures for instances when working with energized work is necessary.Electrical equipment must be worked on in a de-energized state unless you are qualified and properly equipped to work on it when energized: Employees face potential arc flash and shock injuries from energized equipment when equipment is not properly guarded against shock hazards, or when not locked out and tagged-out in its de-energized state. Qualified persons may work on systems when
Back to Compliance Basics: A Practical 2025 Checklist for CA Employers
As we move deeper into 2025, it’s the perfect time for California employers to return to the fundamentals. With ever-evolving employment laws and aggressive enforcement—especially around wage and hour issues—getting the basics right can mean the difference between smooth operations and costly litigation.As a preview to our upcoming webinar, “Wage and Hour Back to Basics for California Employers”—a practical, no-nonsense session covering the most critical issues employers face in 2025, this article is
Workers Comp Insurance Fraud: It costs more than you think
For more information, download this printable brochure here or contact: Marin County District Attorney's Office Attn: Insurance Fraud Unit 3501 Civic Center Drive, Room 130 San Rafael, CA 94903 415.473.6450co.marin.ca.us/da
Every Touchpoint Matters: The Secret to Creating Remarkable Employee & Customer Experiences
Unreasonable Hospitality in Action: Turning Everyday Moments into Extraordinary Culture Will Guidara’s philosophy of unreasonable hospitality isn’t about grand gestures, it’s about intentionality. At his restaurant, Eleven Madison Park, the number one restaurant in the world, the team examined every single touchpoint a guest might encounter and asked: “How can we make this better?” Imagine applying that same lens to your business, not just for customers, but for your employees too. As one of only a
Enhancing Employee Well-being and Reducing Healthcare Costs Through Blood Pressure Management
Invest in your employees' well-being and manage long-term healthcare costs by proactively addressing a major health risk: high blood pressure. Affecting nearly half of U.S. adults and significantly increasing the risk of costly conditions like heart disease and stroke, uncontrolled high blood pressure represents a substantial health burden for employees and a potential financial strain for employers. Blood pressure measures the force of blood against artery walls. Maintaining healthy levels is crucial
April Workshop - Copilot for Word
Free Live Microsoft Workshop – Copilot for Word (April 25) At Professional Computer Concepts, we believe that when businesses have the right tools—and know how to use them—everyone wins. That’s why we’ve partnered with LearnIT to offer complimentary, instructor-led Microsoft workshops to help our community boost productivity and make the most of the tools they already use. This month’s featured session is perfect for anyone ready to tap into the power of AI:Copilot for Word Thursday, April 25, 202511
Bid Faster and Win More Jobs with AI Estimating from KonstructIQ: Free Demo
Creating accurate estimates used to take hours of manual work and endless spreadsheet tweaking. Now, with KonstructIQ’s new AI Estimating feature, all you need is a short project description to generate a detailed, editable estimate in minutes. Whether you're remodeling a kitchen or building a new home, you can now build accurate estimates faster, win more jobs, and save time. Describe. Review. Finalize. Just enter a brief project description and KonstructIQ instantly generates a full scope of work.
Safety & Training Short: Pressure Washers
Objective: To ensure safe operation, pressure washer users must be trained, inspect equipment before use, wear appropriate PPE, and follow safety precautions to mitigate potential hazards. A pressure washer is a mechanical sprayer that uses increased water pressure to clean surfaces. If not used properly, pressure washers can cause injuries. Before using a pressure washer, prepare for its potential hazards. Possible hazards include: Excessive noise and flying debris, which can affect both you and
Smith Currie Oles' Procurement Playbook: Contracting in the Age of Trump Updates
Federal government contracting is impacted each time there is a change in administration in the White House. This year will be no different. We will be monitoring daily the Executive Orders and policy changes coming from the Trump administration that will impact you and your projects. You will likely receive a flurry of information as we keep you updated on these important changes that will be coming frequently over the next several days. Click here to access the Procurement Playbook and subscribe here to
Safety & Training Short: Bloodborne Pathogens - Sharps Safety
Objective: To raise awareness of sharps hazards and safe handling practices. Improper handling or disposal of needles and other sharps, such as scalpels, broken glass, and razors, can result in serious infections, including the Hepatitis B virus (HBV), the Hepatitis C virus (HBC), and the Human Immunodeficiency Virus (HIV), which causes AIDS. If you work around sharps, take precautions to limit your exposure. In addition, follow universal precautions: treat all blood and other potentially infectious
Phishy Business Alert!
Phishy Business Alert! Think you can spot a fake email from a mile away? The cybercriminals are betting you can't. With over 160 billion spam emails flying around every day, even the savviest among us can get tricked. Some of these scams are sneaky. We’re talking fake shipping notices, spoofed invoices, and messages that look like they came from your boss (but definitely didn’t). Lucky for you, we’ve put together a quick guide to help you sniff out the phony stuff before you click.?? Check out the blog
OSHA’s Final PPE Rule for Construction: What Contractors Need to Know
On January 13, 2025, OSHA’s final rule took effect regarding the standard for Personal Protective Equipment (PPE) in the construction industry. PPE, which includes hard hats, gloves, goggles, safety shoes, safety glasses, welding helmets, hearing protection, respirators, coveralls, vests, harnesses, and full body suits, is now required to be made available in proper sizes by companies in the construction industry to their workforces. Previously, the construction industry was excluded from the proper fitting
Elevate Your Leadership with Adaptive Strategies
In today’s fast-paced business environment, staying ahead means embracing change and leading with agility. I want to share with you how adaptive leadership can transform challenges into opportunities and how my team and I are here to help you make that shift. What Is Adaptive Leadership? Adaptive leadership isn’t just another buzzword; it’s a powerful mindset that helps you navigate complex challenges and drive meaningful change. It’s about understanding that the landscape is constantly evolving and
Windows 10 End of Life: Are You Ready for the Road Ahead?
?? Windows 10 End of Life: Are You Ready for the Road Ahead? ?? Still cruising along with Windows 10 like it’s your favorite old car? ?? It’s been reliable, but here’s the problem—the manufacturer is pulling the plug. After October 14, 2025, there will be no more security updates, no bug fixes, and no support—just a system running on borrowed time, wide open to cyber threats. Would you keep driving a car if the brakes stopped working? Probably not. So why risk running outdated, unsupported software?
Marin County Office of Education School to Career Partnership: Internship Opportunity
Developing Our Workforce The Marin County Office of Education (MCOE) is actively seeking civic-oriented businesses to host spring and summer internships for students at San Rafael High, Terra Linda High, Novato High, and San Marin High Schools. MCOE's School to Career Partnership provides students with direct support to engage in hands-on work-based learning experience and career exploration, leading to high-demand, high-wage jobs. Student's interests cover a broad scope of industries. Your participation
California Employers, Get Ready! Wide Range of Employment-Related Laws Will Take Effect January 1, 2025 + 4 Essential California Employee Handbook Updates for 2025
New California employment laws are scheduled to take effect on January 1, 2025. These laws address a variety of issues, including the state minimum wage, discrimination protections, paid time off, and employers’ messages about unionization. Quick HitsCalifornia’s minimum wage will increase from $16.00 to $16.50 per hour.New legislation clarifies that employers may not discriminate against workers because they have a combination of protected characteristics or do not have a driver’s license.California
New Law Changes in 2025 Affecting Licensees, Applicants and Stakeholders
Sacramento, CA – The Contractors State License Board (CSLB) is advising licensees, applicants, and other stakeholders of key legislative updates following the implementation ofSenate Bill 1455 (Ashby, 2024). This bill, effective January 1, 2025, extends the Board’s “sunset” date from 2025 to 2029 and makes other changes to the law, which are described below. Key Provisions of SB 1455 1. Public Works Project LicensingWhat’s New? Awarding authorities must now ensure that public works project bidders
ALERT! New Regulation, File before 12/31/2024 to avoid potential jail time and files of $591/day!
On January 1, 2024, the new requirement to file a beneficial ownership information (BOI) report with the Financial Crimes Enforcement Network (FinCEN) went into effect. More than 32 million entities – mostly small businesses – have to file this report, which is required by a federal law called the Corporate Transparency Act (CTA). Violations of this law can result in a civil penalty of up to $591 per day, the violation continues and criminal penalties of up to $10,000 and two years in prison. If your